Refund Policy

Refund Policy – HeatLux™ Beauty

At HeatLux™, your satisfaction is our top priority.
If you’re not completely in love with your purchase, we’re here to help.

30-Day Money-Back Guarantee

You may request a refund within 30 days of receiving your product.

To be eligible, your item must:

Be in original condition

Include all accessories (charging cable, travel sleeve)

Have no signs of physical damage

Damaged or Defective Items

If your item arrives damaged or stops functioning properly within the first 30 days, we will replace it free of charge.

Your order number

A brief description of the issue

A photo or video for verification

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Used styling tools

Items without original packaging

Refund Processing Time

Once your return is received and inspected, refunds are issued to your original payment method within 3–7 business days.

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